It’s generally between 2 and 10 players, but the exact limits vary from room to room. If you have more than 10 people in your group, you’ll have to split up into 2 or more smaller groups and make multiple bookings accordingly.

There are none!

Our games are designed to be challenging with adults in mind. Typically children under 12 may start to struggle with some of the puzzles, but they can absolutely still participate, remember it is a TEAM game.

Further, we do not charge for children under 6 years old.

Players aged 12 and under must be accompanied by an adult.

Finally, we ask that young children be closely supervised at all times. This is for their safety and to ensure nothing is damaged. If they are not being supervised we will ask an adult to remove them from the game.

Operation Jingle Bells, Crane Manor, and Excalibur can accommodate 2-10 players each. Blitzkrieg can accommodate 2-8 players. We have a listed recommendation for the best experience under the details section of each game. The more experienced your team is the more success you may have with a smaller team. We strongly discourage people from playing Crane Manor with a 2 player team, but the choice is yours!

You can cancel your game for any reason, with 48+ hours notice. We will email you store credit, to the same e-mail used to make the reservation, as a digital voucher for the amount you already paid which will be valid for 6 months. Alternatively, you can reschedule your game to a new date or time, but we still require 48+ hours’ notice to do so. Within 48 hours you may reschedule a booking for a $50 fee.

All sales are final and there are no refunds.

Three of our games have a time limit of 60 minutes. One has a time limit of 75 minutes.

Apart from that, you should expect:

• A brief instructional and onboarding period when you arrive, and
• A brief debriefing period when you’re done (including a free team photo inside the game)

Every team is different and some will finish much faster than others, while some will not finish within the given time limits. We can not guarantee how long you will be in the game.