Your gift card will be entered at the FINAL step of the reservation process when it asks for payment. Do NOT enter your gift card where it asks for a “coupon code” gift cards are a form of payment, not a discount. If you have any trouble please use the chat feature on the website or give us a call at (240) 815-6458

Absolutely not!

The door you enter your game from will always remain unlocked at all times while you play. In fact, the games are built so that it is impossible to lock someone inside the room. If you ever need to step out for any reason like using the restroom, you are free to do so.

All of our games are mission-based, meaning you will have a goal you are trying to accomplish within the story of the game rather than trying to open a door.

It would also be highly illegal to lock someone in a room and we would strongly caution you not to play at a venue that takes risks with your life.

You can cancel your game for any reason, with 48+ hours notice. We will email you store credit, to the same e-mail used to make the reservation, as a digital voucher for the amount you already paid which will be valid for 6 months. Alternatively, you can reschedule your game to a new date or time, but we still require 48+ hours’ notice to do so. Within 48 hours you may reschedule a booking for a $50 fee.

All sales are final and there are no refunds.

NO.

We have proudly always offered private gaming experiences since opening in 2017. You will never have to share your special day at Clue IQ with strangers!

Yes, absolutely!

Each game will always have a Game Guide assigned who has been expertly trained to be able to help you. Our guides monitor every aspect of your game from a secure mission control center where they are always available to offer hints or a small nudge in the right direction to help with your mission.

Plus, we have built the process for interacting with your game guide into the game environment. You won’t need to carry walkie-talkies or wait for an employee to enter the room. We try to create a hint system that fits within the theme and story of each unique game.

Finally, we do NOT limit the number of hints you can ask for, unlike other escape rooms. We want you to play the way you see fit, and most importantly have FUN along the way.

Our games are designed to be challenging with adults in mind. Typically children under 12 may start to struggle with some of the puzzles, but they can absolutely still participate, remember it is a TEAM game.

Further, we do not charge for children under 6 years old but it is important to note these games are not appropriate for them and they are not playgrounds. Young children must be closely supervised at ALL times. If you do not believe you will be able to do this, it is best to play without them. This is for their safety and to ensure nothing is damaged. If they are not being supervised we will ask an adult from your party to remove them from the game. There will be no refunds in these instances.

Any groups with players aged 12 and under must have an adult participating in the game.

Weather can be very tricky as our guests travel from many different places to visit us. If we are forced to close due to inclement weather all reservations will have the option to reschedule without a fee or get a refund. If you are concerned about the weather in your area we recommend waiting to make a reservation or rescheduling if you already have one. As a reminder our cancellation/rescheduling policy is as follows:

You can cancel your game for any reason, with 48+ hours notice. We will email you store credit, to the same e-mail used to make the reservation, as a digital voucher for the amount you already paid which will be valid for 6 months. Alternatively, you can reschedule your game to a new date or time, but we still require 48+ hours’ notice to do so. Within 48 hours you may reschedule a booking for a $50 fee, with no exceptions.

All sales are final and there are no refunds.